Refund & Dispute Policy

Refund & Dispute Policy

At Vurke, all consulting, onboarding, and digital services are non-refundable once delivered or access is granted; however, we provide a clear process to address and resolve any disputes you may have. Below you will find our policy on refunds, how to initiate a dispute, and the steps we take to ensure fair resolution.

1. No-Refund Policy

All Vurke services—including EOR setup, global payroll processing, contractor support, project management, and HR consultancy—are delivered digitally or via bespoke consulting. Once work has commenced or platform access is provided, no refunds or chargebacks are permitted. This aligns with industry norms for online and professional services, where service fulfillment is instantaneous and non-reversible community.fiverr.com.

2. Dispute Resolution Overview

If you believe our service did not meet the agreed scope or quality, you may file a dispute. Vurke’s dispute process is inspired by leading freelancer platforms to ensure transparency, timeliness, and fairness.

3. How to File a Dispute

  1. Timeframe: Submit your dispute or request for review within 5 calendar days of service completion or delivery notification support.upwork.com.

  2. Method: Email support@vurke.com with “Dispute Request” in the subject line, including:

    • Your account details and service order ID

    • A description of the issue and desired outcome

    • Supporting documentation (screenshots, contracts, correspondence)

  3. Acknowledgement: We will acknowledge receipt within 2 business days and assign a dedicated dispute specialist.

4. Dispute Review Process

  • Initial Assessment: Our specialist reviews your submission and may request further details within 3 business days support.upwork.com.

  • Negotiation Phase: We facilitate a direct discussion between you and the assigned Vurke consultant to agree on corrective actions or service adjustments.

  • Mediation: If no agreement is reached, Vurke offers internal mediation—drawing on an impartial senior manager—to propose a resolution.

  • Final Decision: Should mediation fail, you may opt for binding arbitration through our third-party partner (fees and process as per commercial arbitration rules) support.upwork.com.

5. Escalation to Third-Party Arbitration

If internal mediation does not resolve your dispute within 15 days, either party can request binding arbitration. We partner with certified arbitration firms specializing in digital services disputes, ensuring decisions are enforceable and final.

6. Service Credits & Adjustments

While we do not issue cash refunds, Vurke may, at its discretion:

  • Provide service credits toward future engagements.

  • Offer additional consulting hours at no extra cost.

  • Adjust deliverables to meet original expectations.

7. Contact & Support

For any questions about this policy or to initiate a dispute, please contact: